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Handcrafted by me
All items for sale at ebb and flo are handcrafted by me in a non-smoking environment. I use a variety of materials including beach glass, vintage beads and repurposed jewelry components. I use silver plate components, including wire, and will indicate where sterling silver is used. Sterling silver or surgical steel earwires are available at extra charge.
Payment
I accept payment, including by credit card, thru PayPal. Items will not be shipped until payment has cleared in my PayPal account.
Shipping Policy
Items will be shipped once payment has been received and cleared in my PayPal account. I will send an email once items have been mailed and, if appropriate, a tracking number for you. Your purchase will arrive securely packaged, e.g. for jewelry items this will usually mean in a card jewelry box.
Please note, shipping varies with destination. See listing for full details. Approximate shipping times in business days are shown in the listing. Express shipping is available at extra cost � please contact me for details.
Shipping multiple items
Shipping can be combined � I will make a refund thru PayPal. Shipping will be at the most expensive rate with an additional 50c or $1 per item depending on size. If you are unsure, please email me before making your order for a custom listing including the shipping costs. I am more than happy to set this up for you!
Custom Orders
Please contact me for further details. Once a custom order is accepted full payment is required for the work to proceed. I will invoice you thru PayPal.
Refund Policy
I would really like you to be happy with your purchase from ebb and flo. If an item arrives broken or damaged please let me know within 48 hours so I can provide a replacement, repair or full refund, including return shipping.
If you are dissatisfied for any other reason, please notify me within 48 hours of receipt. At my discretion, refunds may be possible provided the item is returned in the condition it was shipped out. Please ensure appropriate packaging and mailing, including tracking and insurance, to return the item. Your purchase price will be refunded on receipt minus a 5% restocking fee. Shipping costs are not refundable.
Please let me know when your item arrives.
Thank you for shopping at ebb and flo!
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